Frequently asked questions

Everything you need to know

How it works, redemption security, what data is collected, plans and billing, and how to get in touch.

General

About Push & Grow

What is Push & Grow?

A platform for creating prize promotions: your customer scans a QR code, plays a prize wheel or a scratch card, and you get their data with their consent.

What kind of business is it for?

Any business with in-person customers: restaurants, retail, hotels, gyms, trade fairs and events, among others. The mechanism is the same; the prize is whatever works best in your sector.

Can I try it for free?

Yes, the Free plan doesn't require a card. You can create your first promotion today.

Does my customer have to install anything?

No. Everything works from their phone's browser, with no app to install.

What languages is it available in?

The platform and this website are available in Spanish, English, French, Italian and German.

How it works

The mechanism, step by step

For the full detail with examples, visit how it works.

What kinds of promotions can I create?

A prize wheel and a scratch card.

Where do I put the QR code?

Wherever you like: on the table, the counter, the window, the receipt, or the menu. You choose the point of contact with your customer.

Can I have several promotions active at once?

It depends on your plan: the number of active campaigns you can run varies by the plan you choose. See the details on pricing.

Can I customize the promotion with my brand?

Yes, from the Starter plan up you can customize it with your brand and your colors.

Prizes and redemptions

Security and control over every prize

What prizes can I offer?

Whatever you like: discounts, free products, physical gifts. You control the stock and the odds of each one.

How does my customer redeem a prize?

By QR code, or by pressing the "Redeem" button from your panel. The stock is deducted automatically at the moment of redemption.

How do I know a redemption is secure and can't be duplicated?

Every redemption deducts the prize's stock automatically the instant it's confirmed, so the same won prize can't be redeemed twice.

What happens when a prize's stock runs out?

That prize stops appearing on the wheel or the scratch card as soon as its stock hits zero. You can't promise what's no longer there.

Can one person play more than once in the same promotion?

No. Each person can take part only once per campaign.

Data and privacy

What data is collected and how it's protected

What data can I ask my customers for?

Name, surname, email, country and language, always with explicit marketing consent.

Can I use the contacts for email marketing?

You can sync them with Mailchimp on the Growth and Business plans. Push & Grow doesn't send recurring marketing emails by itself, only the notice that the customer has won.

How is data protected technically?

With encrypted HTTPS connections, secure password storage, access controls, backups, security monitoring and regular system updates. No system can guarantee absolute security.

Can I delete my account and my data?

Yes. You can exercise your rights of access, rectification, erasure, objection, restriction of processing, portability and withdrawal of consent at any time, by writing to pushgrow@pggrupo.com.

Where can I read the full privacy policy?

In our Privacy Policy, and the terms of use in our Terms and conditions.

Plans and billing

Pricing, payments and cancellation

For the full plan comparison, visit pricing.

Does the free plan ask for a card?

No. You can start on the Free plan without entering any payment details.

How do I pay for my subscription?

Exclusively by bank card, through a secure payment gateway. Bank transfers, PayPal, direct debits and invoice payments are not accepted.

Can I cancel whenever I want?

Yes, you can cancel the renewal at any time from your panel, before the next renewal date. Cancelling carries no penalty, but does not entitle you to a refund for the period already paid.

Can I change plans later?

Yes, you can upgrade whenever you need to, from your panel.

Support

Can't find your answer?

How do I contact support?

Through the form on our contact page, choosing the category that best describes your question: general, billing or technical support.

I have a technical issue with my account — what do I do?

Write to us through the contact form, selecting the "Support" category, and tell us what's happening in detail.

I have a question about a charge or an invoice — who do I write to?

Use the contact form with the "Billing" category and we'll help you review it.

Prefer to see it in action?

The free plan doesn't require a card. Create your first promotion today.